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[SOLVED] Laptop Audio Problem ( HP Pro book) – Question Info

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Then a high-pitched noise comes out the speaker. I took the laptop to GeekSquad and they suggested turning off some things in advanced output audio settings.

I noticed on another thread that people changed settings in advanced input audio settings, so I just did that now. I am just wondering if anyone else was experiencing the same problem and if they found anything that worked. What you do is this Have it perform the factory reset of the graphics system and then let it install the new graphics driver. After that is done, restart the PC and what is going to happen is that Microsoft is going to download and install the bad graphics driver again.

Restart the PC after it does, go to the device manager, click to expand the graphics adapters device manager category. Click on the driver tab, click on Roll back driver. It will ask you why and you can select one of the reasons, and the new driver should reappear, and you shouldn’t get the graphics driver update again.

I’ve been following these threads for days, pulling my hair out, as I try to get my Envy to work properly. The AMD driver update, per others instructions seemed to work yes, I paused Windows updates , but after a couple hours on Zoom, it crashed again, but the crash was different. Please check your connection or use different one. Could you clarify, however, your point about rolling back the graphic driver? Is that necessary if Windows update was paused?

Here are my current drivers after doing the purge and update direct from AMD:. For that matter, if anyone has found a fix that lasts more than a couple hours Just start a zoom meeting and let it run You don’t have to roll back the driver if you paused the windows updates, but I recommend you either do what I wrote, or run the hide windows update utility and see if it finds that update so you can permanently hide it.

The person on page 9 of that other discussion I posted, next to last post hadn’t reported any further issues after installing the latest graphics driver from AMD. The rollback still works and is the official method to prevent Microsoft Windows Update from ‘fixing’ your driver. Just press the rollback button and it will leave you alone until a new official comes out. Could this be the culprit? Anyone know if a permanent fix has been released?

I was doing great on the above advice for 30 days until a forced windows update set me back to square one Didn’t find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes.

Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

All forum topics Previous Topic Next Topic. New member. Message 1 of 9. HP Recommended. Operating System: Microsoft Windows 10 bit. Tags 2. Level Message 2 of 9. Hi: See if the last post on page 8 at the link below is of help to you Click on the Radeon graphics adapter listed there.

Was this reply helpful? Yes No. Level 1. Message 3 of 9. Message 4 of 9. Message 5 of 9. Otherwise, let it download and roll it back and it will never return. If the above recommendation doesn’t work, then I don’t have any other suggestions to try.

Level 3. Message 6 of 9. This Solution is not longer effective. It also damage the Mute key on your keyboard. Message 7 of 9. But the Just two today with Zoom. So no need to try, as the new driver also does not work properly. Level 2. Message 8 of 9. Hi Paul. I appreciate all you do for the community and for looking into this. Message 9 of 9. If you think you have received a fake HP Support message, please report it to us by clicking on “Flag Post”. By using this site, you accept the Terms of Use and Rules of Participation.

 
 

[SOLVED] HP Laptop Sound Not Working – Driver Easy

 
Create an account on the HP Community to personalize your profile and ask a question. While there is no permanent and foolproof way to do this that I know of , you can stave off possible reinstallation of the bad drivers by postponing Windows Updates. Had this problem come up on two laptops – same model HP Probook G6. I am also having problems with my microphone jack.

 

How to Fix the Microphone on an HP Laptop – Create an account on the HP Community to personalize your profile and ask a question

 

I have an identical issue. After min or sometimes longer on Zoom or while streaming on Twitch, my microphone stops working. Following this, my audio services freeze up and I can’t open any sound settings.

Sometimes this results in all my audio cutting out, at which point the control panel says there are “no audio devices running. If not, I restart the laptop myself and the process repeats. Probably one of the most annoying problems I’ve had with any device.

I have already tried all the solutions at hand, including driver reinstallations, factory resets, etc. No help. The worst part is you can’t really tell if it is fixed which it never is until 15 minutes into an important call! Whenever you think you may have fixed it, you первом cara me record zoom meeting – none: интересная I agree, This is a very important problem and I hope HP fix it since you are telling that you already tried Factory Reset.

In my case after I did that and blocked are HP updates and installed only windows updates it have been working fine. Today after 40 minutes of zoom meeting this bad quality laptop again started the weird loud sound and the mic and speaker not longer work.

I reviewed your post and I understand that you are facing issues with the microphone. What is the product number of your computer? Have you tested the microphone in other applications apart from Zoom? Meanwhile, I recommend you follow the steps in the below article and check if it helps. Let me know how it goes and you have a great day! If you wish to show appreciation how do you create a zoom link that can be used anytime – how do you create a zoom link that can be u my efforts, mark my post приведу ссылку Accept as Solution.

Your feedback counts! Stay Home — Stay Safe. I called before HP Support bc this computer zoom audio not working on hp laptop failing only with a few weeks of being purchased and they already tried that that you are recommending me to do Run test, update driver, factory reset the device, run the test available on the Bios, etc.

It did not work. The problem is not only the MIC, also the speaker start reproducing a weird sound I wish I can attach the video I recorded yesterday.

And eventually the start menu also don’t work, like if you click it nothing happens. This normally get solve just by restarting the computer but I hope you don’t expect us to just solve with a restart each time the computer fails in the middle of an important meeting. I have this failure before with a Webex call as well. After the Hard reset I haven’t try webex. But yesterday during a very important meeting, it failed again on zoom.

Actually I was able to upload the video on youtube. Please observe it:. The issue is that the MIC and Speakers fail intermittently during Video Chat Zoom, Skype calls and occasionally “lock up” while emitting a loud noise sometimes zoom audio not working on hp laptop pitch, sometimes a buzz from the speakers.

The issues seems common to most HP Envy machines recently zoom audio not working on hp laptop since, say, July This suggested fix is a compilation of information and advice received from other HP Envy users, most notably from Blyat, who really seems to have figured this out.

The information is anecdotal and appears to be unsupported by HP. The crux of the problem appears to be that the 15m-eedx HP Envy x laptop is shipped with a minimalistic graphics zoom audio not working on hp laptop version – a “lite” version, if you will.

This version either is not fully functional or is quickly replaced by Microsoft or Realtek drivers when system Updates are made. The Updated drivers are broken and fail. The sound on the Envy x is controlled by the Radeon Graphics controller yes, sound controlled by graphics.

HP has not been able to solve this issue. In fact, this is a driver, or driver conflict issue and the problem has been in locating and verifying the correct, good driver to use. This appears to be the best and most likely solution to date. I applied this fix per Blyat’s recommendation and it appears to be working. If you try this and it zoom audio not working on hp laptop for you, go to Blyat’s post of AM and confirm this solution.

He deserves the credit. On the other hand, this fix could still be considered “beta” in that it has been used exactly twice with consistent results. Your use of this will confirm that it is an ” Accepted Solution “. If you try this, please report back so that those who follow us will know it works. Is it still working after deactivating HP updates? If this is the case I am going to be ridiculously frustrated seeing as HP has continuously blamed the issue on Windows and insisted to me that disabling the WINDOWS updates were the way to fix the issue.

My Envy’s barely a week old and I’ve had this happen to me several times already. The laptop would first freeze, and then the speakers would lock up, emitting a horrible grinding sound.

Today, though, my laptop froze, the screen went blank for a few mins no noiseand then it sort of zoom audio not working on hp laptop itself, but the audio wouldn’t work. I then ran the HP support assistant fix audio issue utility and the machine completely froze – I ended up having to power down.

Has anyone else had this issue? I feel /13320.txt pain! Several of us have had a degree of success using the technique of uninstalling the radeon graphic driver the graphics card controls the sound взято отсюда this computerthen installing the Radeon Graphics Software, including the newly released update, Rev. At this point, we think it is important to pause Windows Updates so that Windows адрес страницы overwrite the new, good drivers.

Here is the method I used, based on a lot of input from many others, notably Blyat:. Didn’t find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down /16984.txt search results by suggesting possible matches as you type. Showing results for. Search instead for.

Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied.

Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. Level 1. Message 11 of HP Recommended. Was this reply helpful? Yes No.

Level 3. Message 12 of Message 13 of Never mind. HP should return our money to all the clients who purchase this. Who was the one who set up this thread as solve? Please undo that. This is far from solve. HP Support Agent. Message 14 of Cnrv I reviewed your post and I understand that you are facing issues with the microphone. Message 15 of See it attach to this message:.

Message 16 of Message 17 of The apparent fix for the sound problems is a multistep process: 1 Remove the initial, old, or broken drivers 2 Clean up any remaining old AMD drivers 3 Install the new AMD Radeon software zoom audio not working on hp laptop drivers that correctly handle the hardware 4 Prevent the system from overwriting the newly installed correct drivers.

It should be uninstalled, too. Although it zoom audio not working on hp laptop not be required, you can also uninstall the program ” HP Audio Switch “. As Blyat notes, it really doesn’t do anything. Reboot, if required. As Blyat notes, this will not only install the most жмите and correct drivers, but will add Radeon Graphics software увидеть больше your system – which is nice.

 
 

Internal Microphone not Working for Zoom – HP Support Community – – I have no sound or my sound is not working

 
 

It may be worth trying to manually download and install them from HP, and possibly from the vendor themselves – I’ve seen where the Win driver is different from the manufacturer driver from the vendor driver – sometimes it’s a case of having to find the one that works best.

Brand Representative for HP. Check Windows sound settings for feature “When Windows detects communication activity” and change it to Do nothing. You need to provide exact computer model, product number, if you are using built in or external speakers and microphone.

Is there an available BIOS update? Did you ever get a solution to this, Joe? I have exactly the same problem on two of my customer Probooks, the G6 models. Please help! I am having the exact same issue. This is a brand new computer as of December No liquids spilled. Audio drivers up to date. My f5 and f8 buttons randomly mute me while I am on Zoom and Skype calls. When I unmute it will re-mute, sometimes within seconds, other times within minutes. I am also having problems with my microphone jack.

It refuses to play out of my headphones when plugged in. That laptop has many different options and as Priscilla HP states you need to provide more details:. If none of the actions suggested above did not work including updating the BIOS then I would try a Live Linux Distro to see if the issue was hardware or not. If it is hardware then the issue will be the same with Linux.

There is no need to install Linux to the hard drive to try it. I’m having the exact same issue. This is a brand new computer, 2 weeks old. Thanks everyone, for your responses – especially to BLC61 for the detailed solution above, from real-life experience.

My colleague worked on this with Zoom and here is the information that he has provided to our coworkers. This seems to be prevalent on HP laptops. This comes straight from Zoom support: “It sounds like echo cancellation kicking in. If you have open speakers built-in for the laptop and built-in mic. To avoid terrible echo, your microphone is muting itself, if you are not manually doing so. I’d recommend lowering the volume [of your speakers] or using a headset to avoid that.

I believe it is good to have BLC61’s steps on hand also. We have not received any additional complaints for a few days now. I am praying it stays that way. Had this problem come up on two laptops – same model HP Probook G6. Tried the above fixes, but nothing seemed to work. Was finally able to fix it by updating Windows to newest version and installing this audio driver from hp’s website.

I did also implement the above fix, so it’s possible it helped too. ProBook G6’s here I had users start complaining about a week ago, when Teams call use ramped up for those users. I expect it was happening all along, but those users were on shorter, less frequent video calls.

That setting seems to have helped most users but it came back for others , so I think that the hardware acceleration also causes or exacerbates the random muting behavior. Hello shall3, thank you for the information you share–” I will ping you for additional information. Have a good week. I will report if it comes back after I instructed a proper restart they normally shut the laptop lid to trigger shutdown, and reopening triggers startup , as Fast Startup is enabled on those laptops, and I imagine that restarts only happen when prompted due to updates.

Of the few that we’ve unpackaged, most of them have had issues where the microphone intermittently stops working properly, not just for Skype and Zoom, but for Microsoft Voice Recorder as well. It still picks up some sound, but you have to be against the microphone and the output is just white noise. Unfortunately, the fix has not corrected the problem.

Laptop is currently on Windows 10 ver. This topic has been locked by an administrator and is no longer open for commenting. To continue this discussion, please ask a new question. Hello fellow spiceheads. Does anyone know where I can find instructions for deploying software to a system the next time it comes online using SCCM? I know it’s possible because we were using SCCM to install the antivirus, if it was missing, when systems ca Your daily dose of tech news, in brief.

Actually I was able to upload the video on youtube. Please observe it:. The issue is that the MIC and Speakers fail intermittently during Video Chat Zoom, Skype calls and occasionally “lock up” while emitting a loud noise sometimes high pitch, sometimes a buzz from the speakers.

The issues seems common to most HP Envy machines recently produced since, say, July This suggested fix is a compilation of information and advice received from other HP Envy users, most notably from Blyat, who really seems to have figured this out. The information is anecdotal and appears to be unsupported by HP. The crux of the problem appears to be that the 15m-eedx HP Envy x laptop is shipped with a minimalistic graphics driver version – a “lite” version, if you will.

This version either is not fully functional or is quickly replaced by Microsoft or Realtek drivers when system Updates are made. The Updated drivers are broken and fail. The sound on the Envy x is controlled by the Radeon Graphics controller yes, sound controlled by graphics.

HP has not been able to solve this issue. In fact, this is a driver, or driver conflict issue and the problem has been in locating and verifying the correct, good driver to use. This appears to be the best and most likely solution to date. I applied this fix per Blyat’s recommendation and it appears to be working. If you try this and it works for you, go to Blyat’s post of AM and confirm this solution. He deserves the credit.

On the other hand, this fix could still be considered “beta” in that it has been used exactly twice with consistent results. Your use of this will confirm that it is an ” Accepted Solution “. If you try this, please report back so that those who follow us will know it works.

Is it still working after deactivating HP updates? If this is the case I am going to be ridiculously frustrated seeing as HP has continuously blamed the issue on Windows and insisted to me that disabling the WINDOWS updates were the way to fix the issue. My Envy’s barely a week old and I’ve had this happen to me several times already. The laptop would first freeze, and then the speakers would lock up, emitting a horrible grinding sound.

Today, though, my laptop froze, the screen went blank for a few mins no noise , and then it sort of restarted itself, but the audio wouldn’t work. I then ran the HP support assistant fix audio issue utility and the machine completely froze – I ended up having to power down. Has anyone else had this issue? I feel your pain! Several of us have had a degree of success using the technique of uninstalling the radeon graphic driver the graphics card controls the sound on this computer , then installing the Radeon Graphics Software, including the newly released update, Rev.

At this point, we think it is important to pause Windows Updates so that Windows doesn’t overwrite the new, good drivers. Here is the method I used, based on a lot of input from many others, notably Blyat:. Didn’t find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes.

Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. Level 1. Message 11 of HP Recommended. Was this reply helpful? Yes No. Level 3. Message 12 of Message 13 of Never mind.

HP should return our money to all the clients who purchase this. Who was the one who set up this thread as solve? Please undo that.