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Zoom security issues: What’s gone wrong and what’s been fixed | Tom’s Guide – How to make Zoom safer to use

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Since Zoom relies solely on your internet connection, it might be the culprit why the app crashes all the time. As the service transfers video and audio. First and foremost, if you can’t get Zoom to work, you should check Zoom’s service status to see if the problem is at Zoom’s end. Point your browser at status. Zoom website down Today June, ? Can’t log in? Real-time problems and outages – here you’ll see what is going on.
 
 

Zoom down or not working? Current app problems and status • Is The Service Down?.Did overuse cause Zoom to go down across the world? – Tech Wire Asia

 

Joe Devanesan thecrystalcrown. Joe’s interest in tech began when, as a child, he first saw footage of the Apollo space missions. Insights Latest Popular Topics. Did overuse cause Zoom to go down across the world? Zoom said the glitch was likely due to a localized internet service issue.

The platform has seen a meteoric rise in users, thanks to remote work and online learning against the backdrop of stay-at-home orders. Outage tracking website Downdetector. N internet services were also affected earlier, with nearly 5, users registering complaints at 10 a. Zoom has a list of servers and their IP addresses. However, there is not currently an easy method of identifying which you are using for each call.

You can click on the links below to automatically launch a PingPlotter trace to the server you think is closest to you if the link does not open PingPlotter, you can also enter the IP address of the server into PingPlotter’s Target Bar. Zoom said it was working to fix the issue, but at the time of this writing, the flaw was still present in the latest version of the Zoom desktop client software for at least Windows and Linux.

Keybase, an encrypted social-media verification system and chat app bought by Zoom in May , had a serious flaw opens in new tab that preserved images in online directories even after the user had deleted them.

The flaw was reported to Zoom in early January , and a Keybase software update to fix the flaw was released later that month. A new study conducted by researchers at Boston University and Binghamton University found that efforts to stop “Zoom bombing,” such as requiring passwords or making attendees stew in “waiting rooms,” often won’t work.

That’s because many attacks are carried out by “insiders” who are already authorized to be in the meetings. The “only effective defense” against such insider attacks, the paper argues, is to create “unique join links for each participant.

Plagued by an epidemic of Zoom-bombing during city-assembly meetings, the city of Juneau, Alaska is exploring ways to outlaw the practice. Police in Alaska’s capital have had a hard time tracking down the Zoom bombers.

The city hopes that by making the practice illegal, it can compel Zoom to turn over information identifying the digital miscreants. In a bombshell announcement, the U. Department of Justice opens in new tab said it had issued an arrest warrant for former Zoom executive Jin Xinjiang, aka Julien Jin, who until recently had served as the liaison between Zoom and the Chinese government.

The U. Jin is thought to be residing in China. Jin allegedly had help from unnamed co-conspirators who created fake email accounts and Zoom accounts in the names of known Chinese dissidents “to fabricate evidence that the hosts of and participants in the meetings to commemorate the Tiananmen Square massacre were supporting terrorist organizations, inciting violence or distributing child pornography.

The Dept. The DoJ announcement and arrest warrant opens in new tab refer only to an unnamed “Company-1” as Jin’s employer, but in a blog post, Zoom admitted that it was the company opens in new tab and that it had been conducting its own investigation after it received a subpoena from the U. The post further explained that Jin had been hired by Zoom in October as part of an agreement with the Chinese government, which in September had “turned off our service in China without warning.

The price of getting Zoom turned back on in China was to hire “an in-house contact for law enforcement requests” — i. Zoom service was restored in China in November , and the Dept. Zoom admitted that Jin “shared or directed the sharing of a limited amount of individual user data with Chinese authorities,” and that the information of “fewer than ten The Better Business Bureau opens in new tab is warning Zoom users that scammers are trying to steal their usernames and passwords via phishing emails and text messages, reports Threatpost opens in new tab.

The messages tell you that “your Zoom account has been suspended” or that “you missed a meeting,” and offer a helpful link to log back in. But don’t fall for the bait — the login page is really a trap to capture your Zoom user credentials, with which the crooks can use or even steal your Zoom account.

One of the biggest problems with Zoom has been “Zoom bombing,” in which uninvited participants crash a Zoom meeting and disrupt it. Over the weekend, Zoom released two new features to combat this. One, “Suspend Participant Activities,” lets the meeting host pause the meeting, kick out disruptive participants, and then resume the meeting. The other, “Report by Participants,” extends to meeting participants the ability to report disruptive participants, a remedy that previously had been given only to meeting hosts.

The Federal Trade Commission announced that Zoom “misled users” and “engaged in a series of deceptive and unfair practices” regarding its own security.

The FTC cited the fake end-to-end encryption uncovered in March and software that Zoom installed on Macs without authorization in and Zoom must agree to yearly internal security reviews and external security reviews every other year and must implement a vulnerability-management program.

Another stipulation was that Zoom offer customers multi-factor authentication , which it has already implemented. Researchers in Texas and Oklahoma discovered that it’s possible to tell what someone is typing during a Zoom call just by watching their shoulders and arms. Any kind of video-conferencing platform could be used for this, the researchers said, as could YouTube videos or streaming platforms like Twitch. Zoom’s end-to-end-encryption feature finally went live, except on iOS where it had to wait for Apple’s approval.

We’ve got instructions on how to enable Zoom’s end-to-end encryption. After a long period of time with no Zoom news, the company announced that the end-to-end encryption it had been working on for many months would soon be available for beta testing.

Users will have to wait for a Zoom client software update in the third week of October. Meeting hosts will be deciding whether to make a Zoom meeting end-to-end encrypted. Those meetings will not work for now for users trying to join via the web-browser interface or over the telephone. If you recall that the Zoom web interface was out of commission for a few days back in April , now we know why: The company was fixing a very serious security flaw that could have let anyone join a private Zoom meeting.

British security researcher Tom Anthony opens in new tab detailed on his blog this week how he found that he could make endless random guesses on the 6-digit PINs Zoom assigns to private meetings. That’s a million possibilities to go through, which might be tough for a human, but isn’t hard for a decently powered PC running multiple threads.

Anthony found he could break into Zoom meetings in about half an hour, give or take. That’s long before many meetings are over. An unnamed security researcher found a critical flaw in the Zoom meetings client software for Windows that would let a hacker remotely take over any PC running Windows 7 or earlier. Zoom fixed the flaw with a software update soon after the flaw became public knowledge. Backing down after sustained criticism from privacy advocates, Zoom announced in a blog posting June 17 opens in new tab that its upcoming end-to-end encryption E2E wouldn’t just be for paid users any more.

The millions of people who use Zoom for free for school, socializing and work would get end-to-end encryption too. Yuan wrote. But if you’re a free user who wants E2E, you’ll first have to verify your identity to Zoom via a one-time-password or similar service. This will make it harder to “zoom bomb” meetings. The E2E encryption will remain an optional feature, Yuan reminded, because when it’s activated, no one can join a meeting over the phone or with certain office teleconferencing equipment.

It’ll be up to meeting hosts whether to activate E2E. Zoom’s in hot water in the U. The company apologized for the actions in a blog post June 11 opens in new tab and said it would develop a way to block meeting participants from certain locations i. That wasn’t enough to satisfy more than a dozen U. Yuan demanding to know how cozy his company was with the Beijing government. Talos opens in new tab , an information-security research firm owned by Cisco, revealed June 3 that it had found two serious flaws in Zoom client applications, both of which have now been patched.

The first flaw opens in new tab would have let an attacker use a specially created animated GIF placed in a Zoom meeting chat to hack Zoom client software on other people’s machines to force the installation of malware, or, as Talos put it, “achieve arbitrary code execution. The second flaw opens in new tab also involves the chat function in Zoom meeting client software, with similarly serious potential consequences.

The problem was that Zoom did not validate the contents of shared compressed files such as. An attacker could have sent malware in the form of a compressed file to a user via Zoom meeting chat, and the user’s Zoom client would have saved and opened the malware within the Zoom application’s directory. Even worse, if the user were to save the Zoom compressed file elsewhere on the PC, such as on the desktop, then the attacked could send an altered version of the first file with the same name.

Zoom would open the second version but not the first automatically, permitting the malware to “plant binaries at almost arbitrary paths and Zoom’s upcoming end-to-end encryption is mainly for paid users, as Zoom itself stated back on May 7. But Alex Stamos, a well-known information-security expert who is consulting Zoom on security matters, told Reuters opens in new tab last week that schools and other non-profit enterprises might be able to also get the end-to-end encryption for their accounts.

All administrators of Zoom Rooms need to update their software opens in new tab by May 30, Zoom said in a blog posting May The update to Zoom 5. More information about updating Zoom Rooms is here opens in new tab. The 5. Two more instances of corrupted Zoom installers were found by Trend Micro researchers. The first opens up a backdoor on a PC; the second spies on the PC’s owner with screenshots, keylogging and webcam hijacking and drafts the PC into the Devil Shadow botnet. Both installers do install the Zoom software client, so victims may be none the wiser.

As always, get your Zoom software straight from the Zoom website at Zoom. Zoom suffered an unexplained outage Sunday, May 17, rendering it unavailable to thousands of users in the U. The outage, which began Sunday morning U.

Even the British government’s daily coronavirus briefing opens in new tab was affected, knocking out the ability of journalists to ask questions over Zoom. Some users reported on Twitter that logging out of Zoom accounts, then logging back in, seemed to solve the issue. Zoom’s status page noted that a backend update had taken place earlier Sunday morning, but there didn’t seem to be any linkage between that update and the outage that began a few hours later.

The Zoom status page opens in new tab said at the time that the outages “appear to be limited to a subset of users” and that Zoom was “working to identify the root cause and scope of this issue.

Cybercriminals may have registered hundreds of new Zoom-related website addresses in the past few weeks, according to researchers at Israeli security firm Check Point opens in new tab. Many of these sites are being used in phishing attacks to grab victims’ Zoom usernames and passwords, and similar scams are leveraging rival video-conferencing platforms such as Google Meet and Microsoft Teams.

Over the weekend, online vandals hijacked the graduation ceremony at Oklahoma City University opens in new tab , replacing the Zoom video feed with racist language and symbols. It wasn’t immediately clear whether this was a result of regular Zoom-bombing or if the attackers used less well-known methods to disrupt the video feed. Zoom announced May 7 opens in new tab that due to its technical-support staff being overwhelmed with calls, it would be able to give personal technical assistance only to “owners and administrators” of paid accounts.

In other words, any user, owner or administrator of a free Zoom account, and end users of paid accounts, won’t be entitled to human help. Instead, they’ll have to rely on the FAQs and how-to’s list on the Zoom online resources opens in new tab page. DNS cache.

Clear the DNS cache on your computer and try to access the site again. Browser Plugins. For example, the AdBlock extension, along with ads, can block the content of a site. Find and disable similar plugins for your site. Zoom forum Tips? Share them with other site visitors:.

Not getting past sign in page. Followed instructions to clear cache, check firewall etc but still not in. Troubleshooting here and there and no success.

 

Zoom service issues.Zoom security issues: What’s gone wrong and what’s been fixed

 

When Zoom has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Zoom has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

According to its status page Zoom is currently up. You can check the most recent events in the ‘Recent Outages and Issues’ section above. Sign up now, it’s free! There are two main options: You can check the Zoom status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

We recommend contacting Zoom customer support while checking everything on your side. Or visit their official status page or website:. We use the official Zoom status page.

Here are links to their status page and other helpful links. Are you experiencing issues with Zoom? Sign up to receive notifications when Zoom publishes outages.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 1, cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more. Sign up for StatusGator and see all historical information about Zoom outages and performance issues. Get free, instant notifications when Zoom goes down.

Is Zoom down? Learn more. Stay informed of future downtime with dashboards and notifications Start a Free Trial. Sign Up. No status changes in the last 24 hours Zoom status, last 24 hours:. Up: 24 hours Warn: 0 minutes Down: 0 minutes Maintenance: 0 minutes.

Status History We’ve been monitoring Zoom since May 1, Here’s the history of service outages we’ve observed from the Zoom Status Page: June Warn: about 4 hours. Warn: about 1 hour. Up Warn Down Maintenance. March Warn: 8 days. Warn: 25 minutes. Warn: 3 days.

December Warn: about 6 hours. Warn: about 3 hours. Warn: 4 days. September The following outage map shows the most recent locations worldwide where Zoom users have reported their issues and outages. If you are having an issue with Zoom and your area is not listed, make sure to submit a report below. Check Current Status. At the moment, we haven’t detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!

It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration. I have the same problem and it drives me nuts. I’m in an endless loop on its AI help. I can’t log in without verify code, but by the time the code comes, the page is times out. How can I get a person to help me? Pls help.

 
 

Zoom service issues. Zoom security issues: What’s gone wrong and what’s been fixed

 
 

This is not what I paid for. I canceled the service pro and still I am receiving an Email that I should pay!! Geez Zoom The rep told me to search for an answer to my problem on YouTube. This is happening right now. We contacted your people, and changed the security settings on our district account. Once we did that, I had no problems again. We believe it was one of our students, not an outside person. Thank you. Could you help me solve the problem? I have contacted the contact support, but there is no response.

If problem is resolved or it is still there? Expecting a quick reply so that we can decide if our group of 30K zoom users should continue or change the platform to GoogleMeet. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Zoom problems in the last 24 hours The following chart shows the number of reports that we have received about Zoom by time of day over the past 24 hours. Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly.

Double-check that yours is in the right position if you have one. If all else fails, uninstall the software. The next time you try to join or start a virtual meeting, the web browser client should download the software for you. You also can manually install the software from Zoom. Another common problem with Zoom is an audio echo during a meeting. If you hear an audio echo or feedback, there are three possible reasons why.

Someone could have both computer and telephone audio active at the same time. In this case, ask them to either hang up on the telephone call or exit the PC-based audio during the conference by clicking the up arrow icon next to the microphone icon and choosing Leave Computer Audio.

Computer or telephone speakers might be too close to each other. Ask the two people that are too close to each other to move apart or shut a door. You could also ask one of them to leave the audio conference or mute audio on their device; though muting by itself may not always be as effective in reducing the echo.

Using headphones helps reduce the echoing effect, too. Multiple computers with active audio could be in the same conference room. Again, ask the two people that are too close to each other to move apart or close a door. You can also ask one of them to leave the audio conference, mute audio on their device, or wear headphones. Lagging and freezing usually indicate a problem with your internet connection.

On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible. Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the upload speed around 1Mbps and the download speed around Kbps.

You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed. To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu.

Sharing your screen is an important part of many Zoom calls. December Warn: about 6 hours. Warn: about 3 hours. Warn: 4 days. September Warn: about 23 hours. Solutions for Everyone. Keep students and staff informed Reduce ticket volume Essential for remote learning Learn more.

Shorten incident downtime Unify maintenance schedules Integrates with incident tools Learn more. Reduce ticket volumes Improve transparency Shorten resolution times Learn more. Instant enriched data from 1, status pages. Supported Features We support the following features in our integration with the Zoom status page: Down Notifications.

Warning Notifications. Maintenance Notifications. Proactive Maintenance Feed. Status Messages. Status Details. Component Status Filtering. Twitter Mentions. Frequently Asked Questions Is Zoom down today? How can I get notified when Zoom is not working or have outages? How can I find out if Zoom is having issues? Zoom status page says the service is up, but I’m having issues.

What’s wrong? There may be several reasons for that: An outage that hasn’t been communicated yet via the Zoom status page. Some local issues with a small group of accounts on the service side.